Automated after-sales service intervention report generation

At a glance:

With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved.

In industry, knowledge of the field is too often locked away in the heads of a few experts. Their absence slows down activity, stresses teams and degrades customer satisfaction. Documenting operations should solve this problem… but writing reports is long, tedious and often postponed. The result: incomplete, late or non-existent reports.

FIXEE eliminates this critical dependency: at the precise moment when the hotliner closes the intervention, the AI analyzes all the exchanges (messages, transcribed audios, recorded video-assistances) and produces a concise but complete report ready for validation. Every operation is thus capitalized on effortlessly.

“Our aim is simple: to ensure that no valuable knowledge is lost through lack of time or desire to write. FIXEE documents 100% of interventions and transforms this material into immediately reusable knowledge.”- Cyril Burkovic, CEO of FIXEE

Key features :

• Automatic report generation at the end of the service call.
• Analysis of all exchanges (via WhatsApp or the web interface): text messages, transcribed audios, recorded live visio-assistances.
• Structured report: summary, problems encountered, steps taken, remaining actions.
• Report modifiable before validation, exportable (PDF; Word soon).
• One-click upload to Askia Hotliner’s intelligent industrial service assistant for immediate capitalization.

Availability :

• General availability: November 10, 2023
• Pricing: contact our team

FAQ

Who is this feature designed for?

The automatic generation of intervention reports is aimed at hotlines, customer services and after-sales service departments who need to trace their operations and document their know-how quickly and efficiently.

Exactly what problem does this feature solve?

Today, most interventions are not documented, or are poorly documented; reports are terse and unused. FIXEE automates the drafting process so that no intervention is overlooked.

How does it work in practice?

When the hotliner closes an intervention (WhatsApp or Web), he triggers generation: FIXEE collects all exchanges, creates a structured report which the hotliner rereads, corrects if necessary, then validates and uploads to the knowledge base.

How does it differ from existing solutions?

Unlike manual or semi-automated solutions, FIXEE’s AI intervenes just-in-time , analyzes all media and delivers an immediately usable report, reducing writing time by 80%.

How does it fit in with the rest of the product?

The functionality is fully integrated into FIXEE, whether exchanges take place via WhatsApp or the web interface, and integrates directly with FIXEE’s centralized knowledge base for optimal capitalization of field know-how.

What impact is this expected to have on user performance and efficiency?

After-sales service teams now document 100% of interventions (compared with 20-30% previously), and cut the time spent on reporting by a factor of five. Ces articles pourraient vous intéresser Capturing technical knowledge with AI: promise, reality and vigilance February 17, 2026 Centralized email contact point: automate level 1 and reduce email workload by 30%. January 7, 2026 Private Chat : collaborative technical support software — efficiency and confidentiality November 23, 2025 FIXEE Legal Information Cookie Policy Privacy Policy Terms and conditions of sale Terms and conditions of use of the services Contact Let’s stay in touch Subscribe to our newsletter to stay updated. © FIXEE 2025 – All rights reserved Go to Top