Collaborative after-sales software - Contributor role

At a glance:

Activate a new lever to deliver the best service with the contributory role of the FIXEE after-sales service collaborative software: collective intelligence.

In the after-sales departments of industrial equipment manufacturers, technicians and hotliners need to be able to call on the right resources quickly and have the right knowledge to solve problems effectively. That’s why FIXEE is launching the Contributor role: a new way of collaborating by inviting colleagues — and external partners such as suppliers — to take part in a remote assistance request, on a one-off basis and without overloading. To save time, technicians and hotliners can call on artificial intelligence by consulting the Askia Hotliner Intelligent Assistant, as well as the collective intelligence of the company.

The results: faster resolutions, greater customer satisfaction, and an enhanced knowledge base with every intervention.

The Contributor role is our answer to a daily problem: enabling after-sales technicians to call on the right people in the company or at a partner’s, at the right time, without friction. This greatly improves responsiveness and productivity. - Cyril Burkovic, CEO of FIXEE

Key features :

FIXEE’s collaborative after-sales software mobilizes the collective intelligence of its customers with the role of contributor.

• Targeted invitation of internal colleagues (engineering, quality, sales, warranty, etc.) or external partners (e.g. supplier) to take part in a project, up to 10 participants with group extension.
• No unnecessary noise : contributors only receive notifications that are relevant to them.
• In-house interventions can be created.
• Participation in interactive video-assistances.
• Access to the Hotliner intelligent assistant to consult the knowledge base (team Contributors only).
• Configurable automatic translation for each participant, for smooth multilingual exchanges, even on WhatsApp.

Availability :

• General availability: July 25, 2025
• Pricing: included in all our offers

FAQ

Who is this feature designed for?

All after-sales and technical support technicians need to call on other internal (quality, engineering, sales, etc.) or external (supplier, distributor, installer) skills from time to time to solve a technical problem more quickly.

Exactly what problem does this feature solve?

The Contributor Role of the intelligent collective software for industrial after-sales service enables a targeted expert to be activated at the click of a button , without creating a full role for him or her, or exposing him or her to all interventions. It avoids wasted time and duplication, improves first-contact handling and ensures centralized information.

How does it work in practice?

The hotliner or technician invites a contributor to the intervention (up to 10 contributors with the group extension ). The contributor receives a personalized notification (in-app + email, or SMS if external), accesses all exchanges for this intervention only, and can consult documents, comment and add content. In addition, internal team contributors benefit from access to the industrial department’s intelligent assistant.

How does it differ from existing solutions?

FIXEE is not a simple remote assistance tool . It’s a digital platform for mobilizing both collective and artificial intelligence in the service of customer satisfaction. In this way, the after-sales service can involve the entire value chain on demand, without complexity.

How does it fit in with the rest of the product?

Internal contributors are visible in the FIXEE team, but with limited rights. They can be invited to an intervention, create their own internal interventions, take part in interactive video-assistances, and access the knowledge base via the Askia Hotliner intelligent assistant .

What impact is this expected to have on user performance and efficiency?

For the end customer, the problem is solved more quickly, without the need for multiple email or telephone exchanges. The hotliner quickly mobilizes the collective expertise in the FIXEE industrial after-sales software, and delivers more responsive, fluid assistance. For industrial service teams, the benefits are immediate: Reduction in average resolution time Centralize exchanges on a single interface Continuous enhancement of the knowledge base Reducing the language barrier Ces articles pourraient vous intéresser Capturing technical knowledge with AI: promise, reality and vigilance February 17, 2026 Centralized email contact point: automate level 1 and reduce email workload by 30%. January 7, 2026 Private Chat : collaborative technical support software — efficiency and confidentiality November 23, 2025 FIXEE Legal Information Cookie Policy Privacy Policy Terms and conditions of sale Terms and conditions of use of the services Contact Let’s stay in touch Subscribe to our newsletter to stay updated. © FIXEE 2025 – All rights reserved Go to Top