Do your interventions fall through the cracks?
Requests arrive from all over, without centralization?
To collaborate on a customer case, exchanges are scattered over different channels?
An absentee: files in progress fall into oblivion?
Do teams spend their time re-entering information (or not)?
An incoming email or WhatsApp automatically creates a ticket. If internal processing is required once the customer has been helped, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.
The Askia Client intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to your teams when needed.
The FIXED Console brings together on a single screen the list of interventions, the thread of exchanges in chat mode, video-assistance, shared documents, the Askia Hotliner assistant and the parameters of each file. Each intervention can involve up to 20 participants on different channels, with instantaneous translation.
Intervention reports are generated automatically by the AI from the exchanges. The knowledge base grows with each resolution. Your new employees learn faster. Your customers are better served, because solutions already found are never lost.
100%
of traceability
+30%
of productivity
100%
manageable
“It's not about ticketing. The aim is to provide efficient customer support. At FIXEE, tickets are born of exchanges and manage themselves. Your teams focus on what matters: solving problems.”
Generic ticketing tools are designed for IT helpdesks or e-commerce. FIXEE is designed for technical support and industrial after-sales service. Tickets are created automatically from real, multi-channel exchanges (Email, WhatsApp, Chat). AI pre-qualifies requests, and each intervention is documented to capitalize on technical knowledge.
No. Your customers continue to send emails or WhatsApp messages as they already do. FIXEE creates tickets in the background, without imposing a portal or form on them.
Incoming requests automatically create tickets, and AI takes care of low value-added tasks: pre-qualification, answers to frequently asked questions, escalation if necessary. Your teams retain control over decisions, complex cases and customer relations.
Yes, ticketing and the Console are included in all FIXEE subscriptions, including the Starting Pack. Email, WhatsApp and Web Chat entry points are active upon deployment.
Schedule your free demonstration now — or start exploring FIXEE on your own.
Overloaded hotline, overstretched teams, knowledge walking out the door. Why modern customer support software is a growth lever for OEMs and distributors.
How do you write good service reports without overloading them? Discover the tools you need to save time, structure information and make the most of your technicians.
How can you stop an organization’s collective intelligence from vanishing every day in calls, emails, WhatsApp, video calls, and informal conversations?
