Do your tickets fall through the cracks?

Take back control with semi-automated customer support ticketing!

100% traceability of tickets
3x fewer clicks to process a ticket
+30% increase in support team productivity

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Take back control with semi-automated customer support ticketing!

How many requests are processed without trace, without follow-up, without capitalization ?

Requests arrive from all over, without centralization?

To collaborate on a customer case, exchanges are scattered over different channels?

An absentee: files in progress fall into oblivion?

Do teams spend their time re-entering information (or not)?

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Centralize and manage your tickets effortlessly with semi-automated ticketing FIXEE

Tickets are the result of exchanges, not manual rekeying

An incoming email or WhatsApp automatically creates a ticket. If internal processing is required once the customer has been helped, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.

AI takes the load off your Level 1 teams

The Askia Client intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to the right teams thanks to intelligent routing.

The Console: one screen to see and do it all

The FIXED Console brings together on a single screen the list of tickets, the thread of exchanges in chat mode, video-assistance, shared documents, the Askia Hotliner assistant and the parameters of each file. Each ticket can involve up to 20 participants on different channels, with instantaneous translation.

Every ticket is documented and exploited

Ticket reports are generated automatically by the AI from the exchanges. The resolved cases base grows over time. Your new employees learn faster. Your customers are better served, because solutions already found are never lost.

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What it changes in practice

100%

of traceability

+30%

of productivity

100%

manageable

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Why choose semi-automated ticketing from FIXEE?

Immediate centralization of all support channels in a single tool.
Tickets created automatically from exchanges, zero manual entry.
AI pre-qualification of incoming requests to free your experts from repetitive tasks.
Single Console View: all information and tools on a single screen.
Automatic documentation of each ticket to capitalize on knowledge.
Automatic routing of requests to the right people at the right time.

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“It's not about ticketing. The aim is to provide efficient customer support. At FIXEE, tickets are born of exchanges and manage themselves. Your teams focus on what matters: solving problems.”

Semi-automated ticketing FAQ FIXEE

What makes FIXEE ticketing different from generic tools?

Generic ticketing tools are designed for IT helpdesks or e-commerce. FIXEE is designed for technical support and industrial after-sales service. Tickets are created automatically from real, multi-channel exchanges (Email, WhatsApp, Chat). AI pre-qualifies requests, and each ticket is documented to capitalize on technical knowledge.

Do customers need to log in?

No. Your customers continue to send emails or WhatsApp messages as they already do. FIXEE creates tickets in the background, without imposing a portal or form on them.

What does semi-automated mean?

Incoming requests automatically create tickets, and AI takes care of low value-added tasks: pre-qualification, answers to frequently asked questions, escalation to the right person thanks to routing. Your teams retain control over decisions, complex cases and customer relations.

Is ticketing included in all subscriptions?

Yes, ticketing and the Console are included in all FIXEE subscriptions, including the Starting Pack. Email, WhatsApp and Web Chat entry points are active upon deployment.

How are tickets assigned?

Intelligent routing is simple to configure while remaining flexible to fit your specific situation.

Can a customer have several open tickets?

Yes, a customer can have as many open tickets as they wish, even across different channels. The exception is WhatsApp, where the limit is 10 simultaneous open tickets.