Are your technical advisors overwhelmed by repetitive questions?
Your experts can't concentrate on complex cases.
Qualifying each request takes more and more time.
Your employees quit because of stress and repetition.
Your interventions are not documented due to lack of time.
Your customer support AI chatbot answers frequently asked questions and qualifies incoming requests. Your teams can concentrate on complex requests and save time in qualifying problems.
Your AI Assistant is available on a centralized email channel, WhatsApp Business, and web chat if the customer doesn't have WhatsApp.
Do your customers contact you outside office hours? Your intelligent chatbot is available around the clock to handle Level 1 requests. Complex cases are escalated to your teams.
Artificial intelligence, coupled with your FIXEE knowledge base, responds instantly to your customers and partners, in over 40 languages.
+50%
of volume handled
+30%
of productivity
+30%
of satisfaction
“The best customer and after-sales services are available 24/7, for increasingly responsive and efficient level 1 support, with teams mobilized on complex cases.”
Askia Client is a chatbot based on artificial intelligence and coupled with our customers' knowledge base. Askia Client answers frequently asked questions and provides level 1 customer support by email, WhatsApp or web chat 24/7, in over 40 languages.
No, it's extremely simple. FIXEE provides you with an easy-to-input knowledge base template. Deploy your AI chatbot in just a few clicks.
Yes, FIXEE's Askia assistant is natively multilingual, with over 40 languages available, facilitating international technical exchanges.
Askia Client responds solely on the basis of the information you provide in your FIXEE knowledge base. You have complete control over your data, and can improve your chatbot's responses day by day.
When the question is unclear, Askia Client asks for clarification. When the information needed to answer the question is not in the knowledge base, Askia Client escalates the ticket to human agents. Askia Client's behavior is configurable as an option.
Natively, Askia Client will escalate the ticket to human agents. This behavior is configurable as an option, as is the information the chatbot needs to retrieve for the request to be correctly qualified.
Schedule your free demonstration now — or start exploring FIXEE on your own.
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