New features Knowledge capitalization
Resolved Cases Base: your customer support expertise stops evaporating
FIXEE launches the Resolved Cases Base: the knowledge base that feeds itself automatically with every resolved ticket.
Are your technical advisors overwhelmed by repetitive questions?
Relieve your customer support with the AI support bot!
- +50% volume handled
- +50% first-contact resolutions
- +30% customer satisfaction
Can you allow your experts to waste their energy on recurring issues?
Your experts can't concentrate on complex cases.
Qualifying each request requires 5 back-and-forths.
Your employees quit because of stress and repetition.
Your tickets are not documented due to lack of time.
Automate Level 1 customer support with Askia Intelligent Assistants
Askia Client takes care of level 1 support
Askia pre-qualifies the request, then answers frequently asked questions, sends your public manuals and resolves resolved cases validated by your teams. They focus on complex requests with the customer machine’s historical context at their fingertips.
Askia Client responds by email and WhatsApp
Your AI Assistant is available in multilingual mode on your email channel, WhatsApp Business, and web chat if the customer doesn't have WhatsApp.
Askia Client is available 24/7
Do your customers contact you outside office hours? Your intelligent assistant is available around the clock to handle Level 1 requests. Complex cases are escalated to the relevant teams (thanks to intelligent routing) with a situation briefing: the hotliner gets the machine’s historical context at a glance.
Extended customization of Askia Client
Your AI assistant is fully and easily customizable to fit your precise use case. It will use your vocabulary, follow the intended path, and improve over the course of operations.
What it changes in practice
+50%
of volume handled
+30%
of productivity
+30%
of satisfaction
Why adopt FIXEE's AI chatbot for after-sales customer support?
- Immediate reduction in repetitive employee workload.
- 24/7 availability of level 1 customer support, in over 40 languages.
- Askia Client's growing autonomy.
- 100% traced and documented activity.
- Increased attractiveness of a demanding job that's hard to fill.
“The best customer and after-sales services are available 24/7, for increasingly responsive and efficient level 1 support, with teams mobilized on complex cases.”
Intelligent assistant FAQ – Askia Client
What is the Askia Client intelligent assistant from FIXEE?
Askia Client is a chatbot based on artificial intelligence and coupled with our customers' knowledge base. Askia Client answers frequently asked questions and provides level 1 customer support by email, WhatsApp or web chat 24/7, in over 40 languages.
Is it difficult to deploy Askia Client from FIXEE?
No, it's extremely simple. FIXEE provides you with an easy-to-input knowledge base template. Deploy your AI chatbot in just a few clicks.
Is Askia supporting several languages?
Yes, FIXEE's Askia assistant is natively multilingual, with over 40 languages available, facilitating international technical exchanges.
What information does Askia Client use to answer questions?
Askia Client responds solely on the basis of the information you provide in your documents and your validated resolved cases. You keep full control over your data and can improve answers day after day.
What happens when Askia Client can't respond?
When the question is unclear, Askia Client asks for clarification. When the information needed is not in the knowledge base, Askia Client escalates the ticket to the right teams thanks to intelligent routing.
What if a customer has an urgent request and wants to speak to a human?
Natively, Askia Client escalates the ticket immediately. This behavior is configurable as an option, as is the information needed to qualify the request correctly.
Ready to discover how intelligent assistants will transform your customer support?
Schedule your free demo or try for free.
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