WhatsApp, an essential channel but out of your control?
Do your customers contact your employees via WhatsApp on their individual phones, without any control?
Do your teams help each other on WhatsApp? Is all the company's knowledge there, without capitalizing on it?
If an employee is absent, client cases go unmonitored and information is lost?
Offer a smooth and instantaneous WhatsApp channel via your hotline number. Your customers and employees are delighted. Your brand awareness increases thanks to its intimate presence with your contacts.
Every WhatsApp conversation is tracked in a ticket. You manage priorities. Your customers are reassured. Your IT department can control the confidentiality of your data.
Launch video assistance directly from WhatsApp to visualize the situation, reduce resolution time and eliminate unnecessary travel.
Do you operate internationally? No more language barriers. FIXEE translates messages instantly into over 40 languages.
+50%
of volume handled
+30%
of productivity
+30%
of satisfaction
“Many manufacturers have already transformed their technical support by simply centralizing their WhatsApp communications with FIXEE.”
FIXEE integrates WhatsApp into your official customer service or hotline phone number, in the image of your brand. All customer assistance and internal support conversations are tracked, documented, secured and accessible in real time.
Yes, WhatsApp guarantees total confidentiality thanks to advanced end-to-end encryption. Even WhatsApp can't know the content of your messages.
Yes, FIXEE takes care of integrating and personalizing your number in WhatsApp with your logo and company presentation. Your callers know they're talking to your company, and are reassured.
FIXEE lets you centralize as many WhatsApp accounts and conversations as you need, making it easy to manage large-scale exchanges.
Yes, FIXEE offers the Askia Public intelligent assistant, which responds in a natural, personalized way to callers seeking assistance on the hotline number. When needed, Askia Public notifies hotliners so they can resume the exchange.
Schedule your free demonstration now — or start exploring FIXEE on your own.
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