New features Ticketing
WhatsApp ticketing: handle several issues without losing the thread
One customer, several pieces of equipment down? FIXEE lets your technicians run multiple tickets on WhatsApp without losing traceability.
WhatsApp, an essential channel but out of your control?
Centralize your communications with professional WhatsApp!
- +30% customer and employee satisfaction
- 100% traceability of exchanges
- 100% knowledge capitalization
WhatsApp is your customers' and employees' favorite channel. Can you ignore it for long ?
Do your customers contact your employees via WhatsApp on their individual phones, without any control?
Do your teams help each other on WhatsApp? Is all the company's knowledge there, without capitalizing on it?
If an employee is absent, client cases go unmonitored and information is lost?
Centralize your technical communications instantly with WhatsApp powered by FIXEE
WhatsApp available from your hotline number
Offer a smooth and instantaneous WhatsApp channel via your hotline number. Your customers and employees are delighted. Your brand awareness increases thanks to its intimate presence with your contacts.
Clear and intuitive management of WhatsApp tickets
Every WhatsApp conversation is tracked in one or more tickets automatically, so topics are not mixed. You manage priorities. Your customers are reassured. Your IT department can control the confidentiality of your data.
Visio-assistance integrated into WhatsApp
Launch video assistance directly from WhatsApp to visualize the situation, reduce resolution time and eliminate unnecessary travel.
Instant translation of messages
Do you operate internationally? No more language barriers. FIXEE translates messages instantly into over 40 languages.
What it changes in practice
+30%
customer and employee satisfaction
100%
traceability of exchanges
100%
knowledge capitalization
Why choose FIXEE for WhatsApp?
- Quick and easy to set up, FIXEE takes care of everything.
- Your customers and employees are happy to use their favorite application.
- You gain in service quality.
- Increase brand awareness.
- Your regulatory compliance is strengthened by controlled use.
- Up to 10 parallel WhatsApp tickets, without mixing topics.
“Many manufacturers have already transformed their technical support by simply centralizing their WhatsApp communications with FIXEE.”
FIXEE technical support FAQ with WhatsApp
How does FIXEE integrate WhatsApp into customer service?
FIXEE integrates WhatsApp into your official customer service or hotline phone number, in the image of your brand. All customer assistance and internal support conversations are tracked, documented, secured and accessible in real time.
Is WhatsApp confidential?
Yes, WhatsApp guarantees total confidentiality thanks to advanced end-to-end encryption. Even WhatsApp can't know the content of your messages.
Can FIXEE personalize our WhatsApp Business presence?
Yes, FIXEE takes care of integrating and personalizing your number in WhatsApp with your logo and company presentation. Your callers know they're talking to your company, and are reassured.
Can we centralize multiple WhatsApp accounts?
FIXEE lets you centralize as many WhatsApp accounts and conversations as you need, making it easy to manage large-scale exchanges.
Does FIXEE offer an intelligent assistant on WhatsApp?
Yes, FIXEE offers the Askia Client intelligent assistant, which responds in a natural, personalized way to callers seeking assistance on the hotline number. When needed, Askia Client escalates to the right person thanks to routing.
Can several tickets be opened in parallel?
Yes, up to 10 parallel tickets can coexist in the same WhatsApp thread. FIXEE automatically attaches messages to the corresponding tickets.
Ready to discover how to centralize your WhatsApp exchanges?
Schedule your free demo or try for free.
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