Does your technical support depend on the availability of a few key employees?
Teams waste time writing reports, or worse, your interventions are not documented?
Is your team at risk of major disorganization if a key member of staff is absent?
Is recruiting and training new staff difficult and costly?
Do your less expert technicians waste precious time looking for information?
The Askia Hotliner intelligent assistant writes reports for your teams, who can then concentrate on other tasks. All chat, WhatsApp and video support exchanges are documented to enrich your knowledge base.
With the Askia Hotliner AI assistant, your knowledge base is built up over the course of your operations. Each intervention reinforces the knowledge exploitable by your teams. Your company effectively capitalizes on its knowledge.
Your teams can instantly consult your knowledge base by asking Askia Hotliner questions. Employees are more autonomous and save time. Technical referents are less in demand. Satisfied customers.
100%
of valorisation
+30%
of productivity
100%
of capitalisation
“Many industrial companies are already securing their know-how and optimizing their support thanks to the Askia Hotliner intelligent assistant.”
FIXEE's Askia Hotliner intelligent assistant lets you consult your knowledge base by asking questions in natural language. Askia Hotliner doesn't search the Internet, but only your documents and reports. Every answer is sourced, so your employees can consult the documents and do more in-depth research.
Yes, FIXEE allows you to dynamically capitalize on each exchange, each diagnosis, each solution found, by automatically generating the intervention report that feeds the Askia intelligent assistant's knowledge base. Your employees save 80% of the time spent writing reports.
Yes, FIXEE's Askia assistant is natively multilingual, with over 40 languages available, facilitating international technical exchanges.
Yes, you can feed the knowledge base of your Askia Hotliner Intelligent Assistant with your documents. Compatible formats include PDF, DOC, DOCX, CSV, TXT, PUB and JSON.
Yes, FIXEE has a connector with Microsoft SharePoint. Connectors with other systems are also available on request.
Schedule your free demonstration now — or start exploring FIXEE on your own.
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