New features Knowledge capitalization
Assets: every request includes the machine history
FIXEE launches Assets: the registry that links tickets, serial numbers and error codes to your installed base. Every escalation arrives with its brief.
Does your technical support depend on the availability of a few key employees?
Activate your know-how!
- 100% knowledge capitalization
- 100% usable knowledge
- +30% productivity
Can you let your company lose its know-how for good ?
Teams waste time writing reports, or worse, your tickets are not documented?
Is your team at risk of major disorganization if a key member of staff is absent?
Is recruiting and training new staff difficult and costly?
Do your less expert technicians waste precious time looking for information?
Capitalize on your knowledge immediately with Askia Hotliner Intelligent Assistant
Automatic report generation
The Askia Hotliner intelligent assistant writes reports for your teams. Several public and private reports can be generated, in more than 40 languages and your format. All chat, WhatsApp and video support exchanges are documented to enrich the resolved cases base.
Dynamic feeding of your knowledge base
With the Askia Hotliner AI assistant, your knowledge base is built up over the course of your operations. Each intervention strengthens the resolved cases knowledge base, usable by Askia Client as well as your teams. Your company effectively capitalizes on its knowledge.
Consult your knowledge by chat
Your teams can instantly consult resolved cases, manuals and machine history by asking Askia Hotliner questions. Employees are more autonomous and save time. Technical referents are less in demand. Satisfied customers.
Your machine fleet grows richer over time
The Actifs database means that when a request comes in, you instantly get the full historical context of the customer's machine. A newcomer inherits the knowledge of the referents.
What it changes in practice
100%
of valorisation
+30%
of productivity
100%
of capitalisation
Why adopt the Askia Hotliner Intelligent Assistant from FIXEE?
- Increased attractiveness of a demanding job that's hard to fill.
- Accelerated autonomy for new employees thanks to capitalized knowledge.
- Guaranteed continuity of support, even in the absence of key experts.
- Identify sudden abnormal spikes across your machine fleet.
“Many industrial companies are already securing their know-how and optimizing their support thanks to the Askia Hotliner intelligent assistant.”
FIXEE Intelligent Assistant FAQs
What is Askia Hotliner for?
Askia Hotliner is an intelligent assistant that uses advanced search tools to answer your request. It can retrieve a customer's history, search your technical manuals, find similar resolved cases, and more.
Does FIXEE capitalize on exchanges automatically?
Yes, FIXEE lets you dynamically capitalize on every exchange, every diagnosis, every solution found: report generation, extraction of the solution provided, labeling of elements so they can be found easily later. All knowledge is captured, effort is reduced.
Is the assistant multilingual?
Yes, FIXEE's Askia assistant is natively multilingual, with over 40 languages available, facilitating international technical exchanges.
Can I import my existing documents, customers and machine fleet?
Yes, importing your existing data is a key success factor, and we support you through this crucial step to fit your needs with your legacy tools.
Is there a SharePoint connector?
Yes, FIXEE has a connector with Microsoft SharePoint. Connectors with other systems can also be set up on request.
Ready to discover how intelligent assistants will transform your technical support?
Schedule your free demo or try for free.
Latest posts
New features Knowledge capitalization
Resolved Cases Base: your customer support expertise stops evaporating
FIXEE launches the Resolved Cases Base: the knowledge base that feeds itself automatically with every resolved ticket.
New features Intervention reports
Automated after-sales service intervention report generation
Automatic generation of after-sales service reports: FIXEE documents 100% of operations in 80% less time.