Website privacy policy

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What is the purpose of our Privacy Policy?

UBIKIO SAS, which manages the fixee.ai website, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of reliability and trust.

As such, our Personal Data Privacy Policy is a clear demonstration of our willingness to ensure compliance, within UBIKIO SAS, with the applicable rules on the protection of personal data and, more particularly, those of the General Data Protection Regulation (“GDPR”).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data as part of the services we provide to you.

Who should read our Privacy Policy?

Our Privacy Policy is addressed to you, wherever you are domiciled, as long as you are at least 15 years old, whether you are a customer, candidate for a position with UBIKIO SAS, or visitor to the fixee.ai website.

If you are under the legal age detailed above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at dpo@fixee.ai.

If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address detailed above.

Why do we process your personal data and on what basis?

We process your personal data primarily for the following purposes:

Navigate our website, benefit from our services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
Manage our customer service on the basis of contract performance and our legitimate interest in responding as effectively as possible to your requests and complaints.
Keep you informed of our latest offers and events by email, on the basis of our legitimate interest in retaining our customer base and prospecting for new potential customers.
Keep you informed of our latest offers and events by telephone, on the basis of our legitimate interest in retaining our customer base and prospecting for new potential customers.
Manage billing and any outstanding payments, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our general terms and conditions.
Follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
Use our instant messaging service on the basis of our legitimate interest in communicating easily with you.
Receive our newsletter which informs you about all the news concerning our services on the basis of our legitimate interest in retaining our customer base.
Apply for a position with UBIKIO SAS on the basis of the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.
Operate the videos on our site on the basis of our legitimate interest in providing you with content in video format.
Make an appointment with our teams on the basis of our legitimate interest in offering you an easy way to make an appointment with us.
Allow the download of documents on the basis of our general terms and conditions of use.
Record the conversations we have with you as part of improving our customer service, on the basis of your prior consent and our legitimate interest in improving the quality of our service and training our staff.
Record the conversations we have with you during our commercial prospecting calls, on the basis of your prior consent and our legitimate interest in proving the performance of a contract and training our staff.
Send satisfaction surveys on the basis of our legitimate interest in improving our services.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our fixee.ai website, and we undertake to process your data only for the reasons described above.

However, we may also obtain your personal data indirectly from partners if you have given your prior consent to them.

Your personal data may also be processed indirectly in the context of trade fairs or social networks (e.g. LinkedIn).

On the other hand, when you voluntarily publish content on the pages that we publish on social networks, you acknowledge that you are fully responsible for any personal information that you may transmit, whatever the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised below the categories of personal data and their respective retention periods:

Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. email address and business telephone number, etc.) retained for the duration of the provision of the service, plus the statutory limitation periods, which are generally 5 years.
Where there is confusion between the name of your organisation and your personal name (e.g. self-employed, very small business, etc.), economic and financial data (e.g. bank account number, verification code, etc.) kept for as long as is necessary for the transaction and for the management of invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
Telephone number in the context of our commercial prospecting campaigns by telephone kept for a maximum of 3 years from the last contact we had with you.
Email address, kept for a maximum of 3 years from the last contact we had with you in the context of our email prospecting campaigns, and kept until the end of your newsletter subscription to receive our newsletter.
Data provided in the CV and covering letter kept for the duration of the recruitment process and for 2 years from the date of your application.
Statistical data relating to the viewing of our videos, which are anonymised and stored indefinitely.
Connection data (e.g. logs, IP address, etc.) retained for 1 year.
Cookies, which are generally stored for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookie policy, which can be accessed at any time on our website.
Voice recorded during telephone conversations and kept for a maximum of 6 months, except for calls used to justify the conclusion of a contract, which are kept in that case for the statutory limitation periods, which are generally 5 years.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of litigation, we are obliged to retain all of your personal data throughout the processing of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations give you specific rights which you may exercise, at any time and free of charge, in order to control the use we make of your data.

The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
Right of rectification of personal data that is erroneous, obsolete or incomplete.
Right to object to the processing of your personal data for commercial prospecting purposes, as well as to processing based on our legitimate interest unless compelling legitimate grounds justify such processing and override your interests, rights and freedoms.
Right to request erasure (“right to be forgotten”) of your personal data that is not essential to the proper functioning of our services.
Right to limitation of your personal data, which allows you to capture the use of your data in the event of a dispute over the legitimacy of processing.
The right to portability of your data, which allows you to retrieve part of your personal data so that it can be easily stored or transmitted from one information system to another.
Right to give instructions on the fate of your data in the event of your death either through you or through a trusted third party or successor in title.

In order for a request to be taken into account, it must be made directly by you, or your representative at dpo@fixee.ai.

Requests cannot come from anyone other than you or your representative. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request, as well as justification of representation.

We will respond to your request as quickly as possible, subject to a maximum of one month from receipt, unless the request is technically complex or if we receive many requests at the same time. In that case, the response period may be up to three months.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.

Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.

We specify that we check all our technical service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

In addition, we guarantee that we will never transfer or sell your data to third parties or business partners.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is exclusively hosted on servers located within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we scrupulously ensure that they implement the appropriate guarantees required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all the technical and organisational measures required to guarantee the security of your personal data on a day-to-day basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

Please be aware that we use cookies when you browse our website. For more information, please consult our Cookie Policy.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) with our supervisory authority.

You may at any time and free of charge contact our DPO at dpo@fixee.ai to obtain further information or details on how we process your data.

How can you contact the CNIL?

You may at any time contact the “Commission nationale de l’informatique et des libertés” or “CNIL” at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements as well as to new processing that we may implement in the future.