Difficulties in quickly resolving technical problems remotely?
Is it difficult to understand a problem from a distance?
Troubleshooting involves several costly trips?
Employees are under pressure and resolution times are too long?
Offer remote assistance with video via a simple SMS invitation or directly from your WhatsApp conversation. You increase your reactivity, reduce resolution time and reassure your customer.
Thanks to interactive annotation tools, you can guide from a distance and show exactly where to intervene. Your work can be shared with others, so that they can come back to it later.
Take your own photographs to ensure that your work is carried out efficiently and in accordance with internal procedures (warranty, quality, etc.).
Using recordings, delegate report generation to the Askia Hotliner intelligent assistant to capitalize on the knowledge generated during the intervention. Recover video recordings for analysis and training.
÷2 to 5
of resolution time
+30%
of satisfaction
100%
of capitalization
“Remote video-assistance is now an unavoidable standard for improving the responsiveness and efficiency of industrial technical support.”
No special equipment is required. A simple smartphone or tablet with an internet connection is all you need to take full advantage of FIXEE's features (video assistance, interactive annotations, remote HD photos, instant translations).
Yes, FIXEE offers a voice lounge and HD photo-taking in the event of reduced connectivity, ensuring efficient continuity of technical interventions.
Absolutely. FIXEE allows you to record each visio session to save the video and use the content for automatic report generation by the AI. Every intervention is documented, and you build up your knowledge repository over time.
FIXEE integrates instant subtitled translation of your video-assistances, in over 40 languages. Your employees are more efficient, and your customers more relaxed.
Schedule your free demo or try for free.
How have WhatsApp and video-assistance become essential for delivering effective customer support and efficient after-sales service?
Fewer trips = lower costs, less fatigue, lower CO₂ emissions, higher productivity — the benefits of remote assistance.
Automatic generation of after-sales service reports: FIXEE documents 100% of operations in 80% less time.
