Customer support · Equipment & machinery
Free yourself from the repetitive. Focus on what matters.
The most demanding companies already use FIXEE.
Your situation
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The reality of teams building customer service
"Everyone answers their own way. We have no shared base, no clear process. It holds because of people, not tools."
Informal
know-how lives in heads, not tools
Scattered
email, WhatsApp, phone — no single view
Fragile
one departure or spike in volume and it wobbles
Industrial reality
"When our expert isn't there, nobody knows the answer. It's all in their head."
6 months
for a junior technician to become autonomous
0 docs
for most of your experts' field know-how
Real risk
with every departure or absence of a key expert
High-volume support reality
"We get 1,500 tickets a week with 5 people. We handle emergencies; the rest waits."
80%
of your tickets ask the same questions
Copy-paste
your agents can't stand repeating the same answers
CSAT dropping
delays grow, satisfaction collapses
What Fixee does in practice
Fixee ingests your documents, past emails and tickets to build an operational knowledge base that keeps growing on its own.
The assistant answers frequent questions automatically and helps your agents draft faster on complex cases. Both modes live in the same tool.
Email, WhatsApp, chat widget — every conversation in one place. No more support scattered across inboxes and messengers.
What Fixee does in practice
The assistant answers customers automatically and helps your hotliners draft faster. Reports are generated in your format to free expert time.
Chat widget, email, WhatsApp and SMS. Keep your existing email addresses and phone numbers. Automatic translation for international customers and distributors.
Invite distributors or partners as contributors in the resolution flow. They see what they need — nothing more.
What Fixee does in practice
The AI assistant answers frequent questions with no human handoff — accurately, in your tone, 24/7.
Complex cases route automatically to your agents with full context. Your hotliners pick up where the AI left off.
Chat, email, WhatsApp and SMS. Keep your existing email and phone numbers — customers change nothing. Automatic translation in every language.
Live in no time
Minimal setup · No IT project · Value from day one
They chose Fixee
« We were still on shared WhatsApp and inbox. In under two weeks we had a real platform, unified history, consistent answers. Our support finally matches our products. »
« For the first time I know how many requests we get, on what topics, and how long we take to respond. I stopped flying blind. »
« Adopted quickly by our teams. Years later, it's part of daily life. »
« Affordable and easy for an SME, with remote video assistance and AI without complexity. »
Supported by
They chose Fixee
« Our technical lead was retiring after 22 years. We used FIXEE to capture his knowledge before he left. Today his successor handles 80% of requests on their own — in 3 months. »
« It used to take 6 months for a new technician to be truly productive. With FIXEE, our last two hires were autonomous in 6 weeks. The knowledge base did what training never could. »
« Our distributors in Asia contacted us at all hours for basic questions. FIXEE answers in their language using our knowledge base. Traffic on those markets dropped 60% in 2 months. »
« I expected ROI at 12 months. We saw it in 4. Fewer site visits, expert hours freed, happier customers — the math is obvious. »
« On complex cases, FIXEE helped us cut resolution time by 2x to 5x. That's where you really feel the difference. »
Supported by
They chose Fixee
« My teams spent 4 hours a day copy-pasting the same answers. They now handle real cases. Turnover dropped — I hadn't even put that in the business case. »
« Our satisfaction score went from 72% to 89% in 3 months. Not because we hired — because we stopped leaving customers waiting on questions we could automate. »
« Before, 1 in 3 agents filtered inbound requests. That role is gone. FIXEE triages; context is ready when my agents take over. »
« Hotline load divided by 10. Resolution time halved. Fewer site visits. Above all: knowledge is finally captured and available to every team. »
« A performant, simple solution for frequent questions from international customers 24/7, even when our offices are closed. »
Supported by
+30%
customer service productivity
+30%
immediate customer satisfaction
-30%
in operating costs
-80%
resolution time
100%
capitalizing on information and knowledge
+30%
support team productivity
50%
of recurring requests cleared without an agent
÷10
hotline load reduction reported by customers
24/7
responses when your offices are closed
Hosted in Europe
GDPR compliant
Service guarantee
Encrypted transfers
Yes. Fixee ingests what you already have — PDFs, past emails, ticket history. Even incomplete data is enough to start. The base grows with every resolution. You don't need to write everything before you begin.
Fixee only answers on what you've authorized. If confidence is too low, it escalates to a human. You set the threshold. You see every answer in the console.
Yes. You keep your existing email addresses and phone numbers — customers keep writing where they always have. Fixee centralizes everything: chat widget, email, WhatsApp and SMS.
Tired of paying too much for features you never asked for? At FIXEE we tailor a quote to your goals and needs. No surprises at month-end.
Yes. Fixee ingests what exists: PDFs, emails, past tickets. You don't need to rewrite everything — the assistant learns from what you have, even if incomplete. It improves with every resolution.
We handle the complex configuration and hand you the key parts. No server install, no heavy integration, no IT ticket queue.
The AI cites sources on every answer — your technicians see exactly where information comes from. For critical cases, escalation to a human expert is automatic. You set the rules; Fixee follows them.
Fixee is hosted in Europe, GDPR-native. The assistant only sees what you explicitly allow.
Yes. Invite distributors as external contributors. They see the conversations that concern them and collaborate with your teams — not the rest of your space.
Yes. Fixee translates exchanges automatically across channels (email, WhatsApp, chat). You keep your existing email and phone numbers — customers write where they always have, in their language.
Tired of paying too much for features you never asked for? At FIXEE we tailor a quote to your goals and needs. No surprises at month-end.
Generic assistants answer from generic bases. Fixee trains on your docs and past tickets. It answers in your tone and vocabulary. You keep full control of escalation rules.
Fixee only answers on what you've authorized. If confidence isn't enough, it escalates to a human. You set the threshold. You see every answer in the dashboard. You can correct — and the assistant learns.
Yes. You keep your email addresses and phone numbers — customers change nothing. Fixee centralizes chat widget, email, WhatsApp and SMS with automatic translation.
No. FIXEE and your voice hotline work together. By resolving frequent questions in writing (email, WhatsApp, chat), FIXEE reduces inbound call volume so your phone team can focus on cases that truly need a conversation.
No. Fixee frees hotliners from repetitive questions so they focus on complex cases — where their expertise matters. Agent-assist helps them respond faster; it doesn't replace them.
No per-resolution fees. Tired of paying too much for features you never asked for? At FIXEE we tailor a quote to your goals and needs. No surprises at month-end.
30-minute demo on your context: Fixee builds on what you already have.
30-minute demo on your context: Fixee builds on what you already have.
30-minute demo on your context: Fixee builds on what you already have.
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