New features Knowledge capitalization
Assets: every request includes the machine history
FIXEE launches Assets: the registry that links tickets, serial numbers and error codes to your installed base. Every escalation arrives with its brief.
Blog
New features Ticketing
WhatsApp ticketing: handle several issues without losing the thread
One customer, several pieces of equipment down? FIXEE lets your technicians run multiple tickets on WhatsApp without losing traceability.
New features Knowledge capitalization
Resolved Cases Base: your customer support expertise stops evaporating
FIXEE launches the Resolved Cases Base: the knowledge base that feeds itself automatically with every resolved ticket.
Customer Service communication tools Knowledge capitalization
Technical hotline and customer support software: why phone-only holds back your growth
Overloaded hotline, overstretched teams, knowledge walking out the door. Why modern customer support software is a growth lever for OEMs and distributors.
Intervention reports
The right intervention report the first time: a real performance lever in the field
How do you write good service reports without overloading them? Discover the tools you need to save time, structure information and make the most of your technicians.
Expert opinion Knowledge capitalization
Capturing technical knowledge with AI: promise, reality and the need for care
How can you stop an organization’s collective intelligence from vanishing every day in calls, emails, WhatsApp, video calls, and informal conversations?
Knowledge capitalization
Saturated technical referrals: the silent cost of disorganization
Over-subscribed, under-dimensioned, exhausted technical referents: how can we give them some breathing space with 24/7 multilingual support tools?
Knowledge capitalization Chatbot AI customer support
Creating a living, intelligent FAQ thanks to AI: when every exchange becomes a resource
A dynamic FAQ, created by AI, reinforces autonomy and enhances exchanges between technicians and customers into a useful and lively knowledge base.
Customer Service communication tools Knowledge capitalization
Chat, email or telephone: arbitrating an industrial technical hotline in 2026
In 2026, choose your industrial technical hotline: chat, telephone or after-sales mailbox? Find out how to prioritize and capitalize.
New features Chatbot AI customer support
Centralized email contact point: automate level 1 and reduce email workload by 30%.
Simplify your customer support by email: level 1 support is automated, everything is tracked, and you reduce your email workload by up to 30%.
Knowledge capitalization Intervention reports
Traceability of internal interventions: lost expertise, a strategic consequence
Traceability of internal interventions: a lever for operational performance and strategic advantage – FIXEE
Remote assistance
Reducing on-site visits : the tangible benefits of remote assistance
Fewer trips = lower costs, less fatigue, lower CO₂ emissions, higher productivity — the benefits of remote assistance.
Ticketing
Which KPIs should be used to measure the effectiveness of a technical support hotline ?
Discover the key indicators, real-world examples, and tools to measure technical support hotline performance.
New features Ticketing
Private Chat : collaborative technical support software — efficiency and confidentiality
FIXEE’s Private Chat enables secure collaboration with experts and partners for faster, more efficient ticket resolution.
New features Ticketing
Customer support software for multiple stakeholders : seamless communication and centralized ticketing
Multi-stakeholder customer support software: deliver impeccable support to your enterprise clients – FIXEE
Customer Service communication tools
Is WhatsApp safe for use in after-sales service?
A seamless, professional, and secure after-sales support experience on WhatsApp with FIXEE’s intelligent customer support platform
New features Ticketing
Chat-Native customer support ticketing: resolve tickets with 3× fewer clicks
A new vision of customer support ticketing: making expertise accessible and enabling immediate action – FIXEE
New features Intervention reports
Customize automatic generation of after-sales customer support reports
Document 100% of your activity in 80% less time with automatic generation of customer support reports - FIXEE
Chatbot AI customer support Customer Service communication tools
Why offer an AI-powered WhatsApp chatbot for after-sales service : 15 reasons to act now
Why offer a WhatsApp AI chatbot for after-sales support? Discover how to efficiently and securely reduce the load on your customer service team.
Knowledge capitalization
80% of knowledge is lost in industry: how can we capitalize on it day after day?
Impacts, proof in the field and concrete levers to capitalize on industrial technical knowledge without burdening your teams.
New features Chatbot AI customer support
Automate level 1 customer service with Askia Client
Frequently asked questions? Multiple time zones? Automate 24/7 customer service | multilingual intelligent assistant | Askia Client
New features Customer Service communication tools
WhatsApp for After-Sales Support
WhatsApp for After-Sales Support : fluid and centralized communication, GDPR compliance, knowledge capitalization — FIXEE
New features Intervention reports
Automated after-sales service intervention report generation
Automatic generation of after-sales service reports: FIXEE documents 100% of operations in 80% less time.
New features Knowledge capitalization
Collaborative after-sales software - Contributor role
Mobilize your team's collective intelligence with collaborative after-sales software: win customer satisfaction!
New features Remote assistance
Collaborative remote assistance - Group extension
Mobilize and capitalize on skills to deliver the best collaborative remote assistance !
Customer Service communication tools Remote assistance
WhatsApp and Visio-assistance: a must for customer support and after-sales service?
How have WhatsApp and video-assistance become essential for delivering effective customer support and efficient after-sales service?
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