No more trade-offs over who gets which licence. No more year-end surprise costs.
Facing growing volume, and unavailable information slowing you down? Make every resolution benefit the next one.
To get started
Structure your hotline, professionalize your customer experience.
from
€260 /month excl. VAT
unlimited users · 6-month commitment
To capitalize
Your expertise available at any time, even when someone is away.
from
€490 /month excl. VAT
unlimited users · 12-month commitment
To clear the backlog
Absorb more volume without expanding the team.
from
€550 /month excl. VAT
unlimited users · 12-month commitment
To accelerate
Every resolution speeds up the next one.
from
€980 /month excl. VAT
unlimited users · 12-month commitment
Detail of features included in each plan.
| Feature | START | KNOWLEDGE | VOLUME | ENGINE |
|---|---|---|---|---|
| Monthly price excl. VAT, per team | from €260 | from €490 | from €550 | from €980 |
| Internal and external users | unlimited | unlimited | unlimited | unlimited |
| Features | ||||
| Branded contact points (Email, WhatsApp, WebChat) | ✓ | ✓ | ✓ | ✓ |
| Semi-automated ticketing | ✓ | ✓ | ✓ | ✓ |
| Instant translations | ✓ | ✓ | ✓ | ✓ |
| Satisfaction survey | ✓ | ✓ | ✓ | ✓ |
| Shared Issuer Space | ✓ | ✓ | ✓ | ✓ |
| Analytics dashboard | ✓ | ✓ | ✓ | ✓ |
| Knowledge base | 5 GB | 15 GB | 5 GB | 30 GB |
| Tickets handled by Askia Client /year | 360 | 360 | 2,400 | 6,000 |
| Interactive video assistance /year | 24 h | 60 h | 120 h | 180 h |
| Automatically generated reports /year | 720 | 2,400 | 2,400 | 6,000 |
| Contract management | — | ✓ | ✓ | ✓ |
| Resolved Cases Base | Year 1 | ✓ | Year 1 | ✓ |
| Asset capitalization | Year 1 | ✓ | Year 1 | ✓ |
| Askia Hotliner | 1× usage | 5× usage | 1× usage | 20× usage |
| Collaboration on a ticket | 10 issuers + 2 team members | 10 issuers + 2 team members | 10 issuers + 2 team members | 10 issuers + 10 team members |
| Ticket routing | — | — | ✓ | ✓ |
| Onboarding | ||||
| Setup and onboarding | ✓ | ✓ | ✓ | ✓ |
| Customized Askia Client | +€1,200 one-time | +€1,200 one-time | +€1,200 one-time | ✓ |
| Priority support | — | ✓ | ✓ | ✓ |
| Minimum commitment per renewal | 6 months | 12 months | 12 months | 12 months |
Available on request on all plans: ERP, CRM, GMAO connectors.
Lightweight setup, no heavy integration project or external integrator.
We support you and evolve your platform with you.
Custom ERP, CRM, GMAO connectors tailored to your needs. Information stays up to date at all times across all your applications.
Greeting, customer journey based on their contract, brand tone: Askia Client delivers the customer experience you envision.
European and Swiss hosting. Your data and assets are secured and exportable at any time.
You won't need them: the FIXEE subscription covers an unlimited number of users per team, internal and external. Turnover, seasonal reinforcements, distributors, subcontractors: invite freely to collaborate, with no extra cost or licence management.
Nothing blocking. The core of your support remains fully functional (receiving requests, sending messages): no cut-off, no automatic overage billing. Only certain usage comforts are temporarily limited, while we discuss it together.
6 months minimum on START, 12 months on the other plans. The time needed for value to take hold: team adoption, Askia ramp-up, first capitalized cases.
Yes, absolutely. Depending on the industry, the functional coverage or volumes required can vary. In a 30-minute diagnosis, we assess your situation to frame a tailored offer.
30-minute diagnosis: your situation, your potential, your quote. No commitment.
